terms + conditions

payment:

accepted payment methods include Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, PayPal, and Afterpay.
payments are processed via shopify payments, ensuring secure online transactions.
all prices are displayed in New Zealand dollars, with currency conversion applicable for international customers. customers should check the current exchange rate at www.xe.com at the time of purchase.

pre-orders & ETA dates:

pre-order dates are estimates.
estimated time of arrival (ETA) dates are indicative and may change.
customers will be notified via email when items are dispatched or if there are delays or unavailability.

credit notes:

credit notes are issued in New Zealand dollars and valid for six months.
once issued, credit notes cannot be cancelled or refunded.
items purchased with credit notes can be exchanged but not refunded.
if a credit note covers a lesser amount than the purchase, the recipient can pay the difference using other payment methods.

agreement to terms:

placing an order on www.kintra.co.nz implies agreement with the terms and conditions and privacy policy.
kintra reserves the right to update information on the website.
compliance with the NZ Consumer Guarantees Act 1993 is assured.

company information:

Kintra Co. Ltd is a registered company in New Zealand, with its registered address at 234 Fernhill Road, Sunshine Bay, 9300 Queenstown, New Zealand.
all products on the website are copyrighted, and replication of designs may result in prosecution.

product imagery:

product images aim to accurately represent item colours, but variations may occur due to device displays.

discount codes:

discount codes cannot be used in conjunction with other offers or promotions, including sale items.
sale or promotional items have specific validity periods and are not applicable outside of those periods.

by placing an order online at www.kintra.co.nz you are agreeing to our terms and conditions and privacy policy. kintra reserves the right to change any information on the www.kintra.co.nz website at any time, so please make sure you come back from time to time and check our terms and conditions and privacy policy for any updates.

intellectual property - all products on this web site are copyright and belong to kintra and its associated suppliers, and replication of any design will result in prosecution.

these terms and conditions cover payment methods, privacy protection, pre-orders, credit notes, agreement to terms, company information, intellectual property rights, product imagery accuracy, and discount code usage for Kintra Co. Ltd.

mobile terms of service:

the Kintra mobile message service (the "Service") is operated by Kintra (“Kintra”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). we may modify or cancel the Service or any of its features without notice. to the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

by consenting to Kintra’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Kintra through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. text messages may be sent using an automatic telephone dialing system or other technology. service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

you understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Kintra. your participation in this program is completely voluntary.

we do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. message frequency varies. message and data rates may apply. check your mobile plan and contact your wireless provider for details. you are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

you may opt-out of the Service at any time. text the single keyword command STOP or click the unsubscribe link (where available) in any text message to cancel. you'll receive a one-time opt-out confirmation text message. no further messages will be sent to your mobile device, unless initiated by you. if you have subscribed to other Kintra mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

for Service support or assistance, email support@kintra.co.nz.

we may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. you acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

the wireless carriers supported by the Service are not liable for delayed or undelivered messages. you agree to provide us with a valid mobile number. if you get a new mobile number, you will need to sign up for the program with your new number.

to the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

we respect your right to privacy. to see how we collect and use your personal information, please see our Privacy Notice.